Frequently Asked Questions
Please find our most frequently asked questions. We can also be reached at customercare@catriona.com.
We offer free economy shipping (withing the contiguous US) on orders over $150, and $8 flat rate shipping for orders less than $150. US orders are usually delivered in 2-3 days, but can take up to 9 days.
Next day and 2 day shipping options are available at checkout.
Shipping Internationaly and to non contiguous US States is calculated at check out.
We do our best to ship orders received by 3pm the same day.
We ship from South Florida via USPS, UPS and FedEx. Please find more shipping information.
Yes we are happy to ship worldwide! We ship internationally via DHL, rates will display at checkout.
Shipping does not include possible import duties and taxes. Please read about international shipping here.
Yes. We hope you love your purchase but if for any reason you need to return your purchase we can accept returns within 14 days of delivery. Refunds are made to the original form of payment.
Merchandise purchased at full price or on sale at a 59% discount or less can be returned for a refund for items that have not been worn, altered or washed, and with all tags attached.
Merchandise purchased on sale at a 60% discount or greater can be returned for a refund for items that have not been worn, altered or washed, and with all tags attached however will be charged a $9 handling and restocking fee per item.
Items marked FINAL SALE cannot be returned for a refund, store credit or exchange. Final sale policy overrides any other return policy regardless of discount.
Please email us at customercare@catriona.com to start your return and receive a prepaid return shipping label by email within 24 hours. If used, $9 will be deducted from your refund.
Please read more about our return policy here.
Our site does not officially accomodate exchanges, however for a size exchange please email us at customercare@catriona.com and we will do our best to accommodate you. Complimentary return shipping for an item that is being returned for an exchange.
- Please follow the garment care instructions.
- We recomend to hand wash bras and underwear in cool water with a mild detergent or gentle shampoo
- Air dry. Do not machine dry
- If you choose to machine wash use the delicate cycle with cold temperature. Fasten the hook and eyes on bras and use a lingerie bag to protect your items. Air dry.