Returns

We hope you are happy with your purchase, however if you would like to return an item please carefully follow the directions as noted below:

  1. Please read all return criteria below to ensure your item can be returned.
  2. Please complete the included return form and include with your return.
  3. Domestic returns (contiguous US): A return shipping label has been included for your convenience. If used, $9 will be deducted from your refund.  Alternatively, please use a shipping method of your choice.
  4. International & non-contiguous US: Please use your preferred shipping method. 
  5. Please carefully pack your return in the original packing and return to:
    Catriona MacKechnie, Inc.
    3501 NW 54th St
    Fort Lauderdale, FL 33309
  6. Returns will be processed within (5) business days of receipt.  Please allow up to (10) business days for a refund to appear on your credit card.

 

Merchandise purchased at full price or on sale at a 59% discount or less can be returned for a refund for items that have not been worn, altered or washed, and with all tags attached.

Merchandise purchased on sale at a 60% discount or greater can be returned for a refund for items that have not been worn, altered or washed, and with all tags attached however will be charged a $6 handling and restocking fee per item.

Items marked FINAL SALE cannot be returned for a refund, store credit or exchange. Final sale policy overrides any other return policy regardless of discount.

Returns must be shipped within 14 days of receipt. Returns received after that time will be accepted at Catriona MacKechnie’s discretion. Late returns that are not accepted will be returned to the customer at the customer’s expense.

Gift purchases made within 14 days prior to Christmas or Valentine's Day can be accepted for a refund or store credit if mailed within 7 days of said holiday.

All special orders, accessories, detergents, custom items, hosiery and candles are final sale.

We can only accept merchandise in its unworn, original salable condition with all the tags in place. Underwear and swimwear must be tried on over a customer’s own.  Catriona MacKechnie is not responsible for returning unacceptable returns to the customer.  Items will be returned to the customer at the customer’s expense.

All original packaging must be returned with merchandise.

Shipping costs cannot be refunded.

Shipments that are returned using customer's own shipping method are the customer's responsibility.  Catriona MacKechnie is not responsible for lost shipments therefore we suggest selecting a method of shipment that requires a signature upon delivery and provides insurance.

     

      Exchanges

      Catriona MacKechnie can not accept exchanges at this time.

       

        For additional assistance, please contact us at customercare@catriona.com.