We hope you love your items but if for any reason you need to return your purchase we can accept returns that are shipped back to us within 25 from your the date the order was placed.  Refunds are made to the original form of payment.

Pleases use the following link to start your return:  All returns must be processed through LOOP.

US orders:
Please start your return at  Please used prepaid shipping label. A $10 handling fee will be deducted from your refund

International & non-contiguous US:
Please start your return at and use your preferred shipping method to ship your return. Shipments that are returned using customer's own shipping method are the customer's responsibility and Catriona is not responsible for lost or stolen shipments therefore we suggest selecting a method of shipment that requires a signature upon delivery and provides insurance. Customs duties and sales taxes are non-refundable through Catriona, however you may contact your local customs bureau directly in an effort to recover these fees.
Please ship to:
3570 NW 53rd Ct.
Fort Lauderdale, FL 33309

Please note:

  • Merchandise purchased at full price or on sale at a 59% discount or less can be returned for a refund
  • Merchandise purchased on sale at a 60% discount or greater can be returned for a refund however will be charged a $10 handling and restocking fee per item.
  • Items marked FINAL SALE cannot be returned for a refund, store credit or exchange. Final sale policy overrides any other return policy regardless of discount.
  • We can only accept merchandise in its unworn, original salable condition with all the tags in place. Underwear and swimwear must be tried on over a customer’s own.  Catriona is not responsible for returning unacceptable returns to the customer. Items will be returned to the customer at the customer’s expense.
  • Hosiery, garters and social orders are final sale
  • All original packaging must be returned with merchandise.
  • Shipping costs cannot be refunded.
  • Returns will be processed within (5) business days of receipt.  Please allow up to (10) business days for a refund to appear on your credit card.
  • Size exchanges can be made as available. Exchanges can not be made for different items.

For additional assistance, please contact us at